Terms of use and other legal information

General information

This website is operated by Keyofd. Throughout the site, the terms “we”, “us” and “our” refer to Keyofd. Keyofd offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By using this web store you agree to the terms of use and service as stipulated by Keyofd Aktiebolag (Sweden, organisation no. 556957-8544) and its subsidiary Keyofd Oy (Finland, organisation no. 2748945-9). Entire is a registered trademark of Keyofd. All content on this website is an intellectual property of Keyofd. You may not copy, distribute or replicate any information available on this website without prior written permission from Keyofd.

Specifications and prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the web store (or any part or content thereof) without notice at any time.

These terms and any separate agreements shall be governed by and construed in accordance with the laws of Sweden or Finland.

Website

Cookies and privacy policy

When you purchase something from our web store, as part of the buying and selling process, we collect the personal information you provide us such as your name, address and email address. When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system. With your permission, we may send you emails about our web store, new products and other updates.

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only. If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at webstore@keyofd.se.

We may disclose your personal information if we are required by law to do so or if you violate our terms of use and service.

We use Google Analytics to help us learn about who visits our site and what pages are being looked at.

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you. Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.

For more insight, you may also want to read Shopify’s Terms of Service (https://www.shopify.com/legal/terms) or Privacy Statement (https://www.shopify.com/legal/privacy).

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this privacy policy or our website’s terms of use and service.

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

Payments and transactions

If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit or debit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted. Keyofd does not record or store your credit or debit card information.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

All credit and debit card information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

Orders and shipping

We currently fulfill orders and provide shipping to most countries in the EU. We are working towards making our products available throughout the world. We ship with DHL or Posti (Finland). In certain situations we may accomodate shipping through another carrier.

We will introduce B2B orders on our web store shortly. In the meantime, if you are business entity with a registered VAT number within the EU, kindly contact us before placing the order on the web store. We will process a VAT deducted order for you. 

Returns and refunds

As per EU consumer protection guidelines our return policy lasts 14 days from the date of delivery. To be eligible for a return, your purchased product must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned product. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

We only replace items if they are defective or damaged products.

Products

Keyofd products All products are designed and assembled by Keyofd unless otherwise stated. They are manufactured ethically with highest regard for labour rights and environmental considerations. The components and sub-assemblies that make up our products have undergone rigorous controlled tests for ensuring user safety, product durability and reliability. They are designed in a way to allow for easy disassembly, and reuse or recycling.

Warranties

All Keyofd products are designed and manufactured for a lasting quality experience and ease of use.

Warranty for business entities, organisations and educational institutions The purchased product is warranted to the original owner against manufacturing faults or defects that alter the acoustic performance, for the lifetime of the product.

Warranty for private entities The purchased product is warranted to the original owner against manufacturing faults or defects that alter the acoustic performance, for five years from the purchase of the product.

The original owner is identified in the direct agreement such as an invoice or a receipt from Keyofd, or Keyofd’s authorised distributor or reseller. For a Keyofd product to be repaired or replaced under the warranty agreement, the original owner shall provide Keyofd with the product along with the applicable evidence and reasoning behind the cause of the damage. Keyofd has sole discretion to verify its authenticity. Once approved, Keyofd shall make every reasonable effort to restore the product to its original state before returning it to its original owner.

User safety

All Keyofd products are designed in accordance with international safety standards. They should only be used for the purpose they are intended for, and under recommended operating conditions — Entire is intended to be used as a passive loudspeaker in indoor studio or home environments. Entire should be placed on a sturdy and stable surface. Care should be taken when connecting Entire to an amplifier: the amplifier should be off, or the input level should be minimum. Special attention should be given to the placement of Entire when you have small children and pets around. Do not expose Entire to rain or moisture. Do not drill holes in Entire. Do not mount Entire on the wall or from a ceiling without a special mounting adapter supplied by Keyofd.

Entire can deliver sound pressure levels in excess of 80 dB. Prolonged exposure to high sound pressure levels may cause permanent damage to your hearing.

There are no user serviceable parts inside. In case of faults, or for maintenance, please contact Keyofd or nearest authorised representatives of Keyofd.